Refund and Return Policy

Last updated: July 24, 2026

Northern Applicators wants you to be satisfied with your purchase. This policy explains how returns, refunds, and exchanges work.

1. Return window

Direct-to-consumer orders: you may return unused product in original packaging within 30 days of delivery for a refund of the product price, less return shipping. Product returned after 30 days will not be accepted.

Trade and business orders: returns are governed by the terms of your trade account agreement, if any. In the absence of a separate agreement, direct-to-consumer terms apply. Custom orders, special-run products, and bulk pallet orders are non-returnable unless defective.

2. What can be returned

Eligible for return

Unused product in original, undamaged packaging
Products in resalable condition
Product returned within the 30-day window

Not eligible for return

Opened refills, foam pads, and other single-use consumables
Products showing signs of use, chemical exposure, or damage
Custom, special-order, or bulk products (unless defective)
Products shipped more than 30 days ago
Applicators that have been used with coatings (for hygiene and cross-contamination reasons)

3. Defective or damaged product

If your product arrives defective or damaged:

Notify us within 7 days of delivery at support@northernapplicators.com with your order number, photos of the damage, and a description of the issue
Do not discard the packaging until we've resolved the claim
For carrier damage, we will file a claim on your behalf when possible
Defective product will be replaced or refunded at our option

4. How to start a return

Contact us at support@northernapplicators.com within the return window
Provide your order number and reason for return
We will issue a Return Merchandise Authorization (RMA) number and shipping instructions
Ship the product back with the RMA number clearly marked

Returns received without an RMA number may be refused or delayed.

5. Return shipping

Buyer is responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, damage in transit). We recommend using a trackable shipping method; we are not responsible for returns lost in transit.

6. Refunds

Once we receive and inspect the returned product, we will:

Approve the refund within 5 business days
Issue the refund to your original payment method within 10 business days of approval
Notify you by email when the refund is processed

Refunds are for the product price only. Original shipping charges are non-refundable except when the return is due to our error.

7. Exchanges

We do not process direct exchanges. If you need a different product, return the original for a refund and place a new order.

8. Trade accounts

Trade account customers with a separate purchase agreement should follow the return process in that agreement. In case of conflict, the trade agreement controls.